TERMS AND CONDITIONS

Last Updated on Sept. 12, 2025

NOTICE: Please read the terms and conditions set forth below, which are legally binding.  By visiting, viewing or using this website and/or by using any program, product, course or service from us, you agree to be bound by these Terms and Conditions and our Privacy Policy and Disclaimer.

PLEASE READ THE SECTIONS TITLED “BINDING ARBITRATION” AND “CLASS ACTION WAIVER” AS THEY AFFECT YOUR LEGAL RIGHTS.

IsleFlow Content Studio Inc., https://www.isleflow.com (“website”), which is operated by IsleFlow Content Studio Inc. (“Company”, “we”, “us”, or “our”) provides visitors information on the website subject to the following terms and conditions (“Terms and Conditions”).  The term “you” refers to any visitor, viewer or user of the website and/or any user of any free or paid program, product, course or service of the Company (each, a “Product”).

By viewing, visiting or using the website and/or a Product, you indicate your acceptance and agreement to be bound by these Terms and Conditions and our Privacy Policy and Disclaimer, which are hereby incorporated by reference (collectively, this “Agreement”).  If you do not accept the terms and conditions of this Agreement, then please do not use the website or any Products.

CHANGES TO TERMS

These general website terms may be updated from time to time with notice posted on this page. Individual service agreements, once executed, remain governed by their original terms and cannot be unilaterally modified. For any changes to active service contracts, both parties must agree in writing.

GUIDELINES FOR USE

We have established certain guidelines to keep our community safe (“Guidelines”).  By visiting or using the website or any Product, you agree to abide by these Guidelines, which are as follows:

• You will comply with all applicable law;
• You will not upload, post, send, email, or otherwise make available any information or content which in any way infringes any copyright, trade secret, trademark, right of publicity, privacy, property or other intellectual property or proprietary rights, or any information or content which you do not have the right to make available, through any law, contractual or fiduciary relationship or otherwise;
• You will not act in any way that is fraudulent, false, misleading, deceitful or deceptive, such as by impersonating another individual or falsifying your association with an individual or entity;
• You will not upload, post, send, email, or otherwise make available any material or behave in any manner which could be perceived as harassing, demeaning, threatening, “stalking”, defamatory, sexually explicit, abusive, vulgar, hate speech, obscene, indecent or otherwise objectionable;
• You will not upload, post, send, email, or otherwise make available any material which would reveal the personal information of another individual;
• You will not behave in any manner which could limit or otherwise impact any other person’s use or enjoyment of the website and/or any Product;
• You will not engage in any unsolicited or unauthorized advertising nor will you send any spam;
• You will not attempt to gain unauthorized access to any portion of the website or any of the Products;
• You will not engage in or encourage others to engage in any activity which would violate any law, constitute a criminal offense, give rise to civil liability, or infringe on the rights of any third party;
• You will not send any materials which contain viruses, devices, information collection or transmission mechanisms, trojan horses, worms, time-bombs, adware, keystroke loggers or any other programs or code which would be harmful to, interfere with or attempt to interfere with our systems;
• You will not deploy any automated query program, such as a bot or spider, at any time or for any purpose without our express written consent;
• You will not block or cover any advertisements on the website;
• You will notify us through the contact information provided below if you know or have reason to know that a violation of any of our Guidelines has occurred.

ACCESS TO SERVICES

Website Access: We may restrict access to this website for violations of these terms, technical maintenance, or other legitimate business reasons. We will provide notice when practicable. Active Service Projects: Access to project materials, communications, and deliverables for contracted services is governed by your individual service agreement. We cannot arbitrarily restrict access to services you have paid for without cause as defined in your contract. We reserve the right to refuse new service engagements at our discretion.

• CLIENT MATERIALS AND INTELLECTUAL PROPERTY

• Project Confidentiality: All materials, information, and communications you provide as part of our writing and content services remain your confidential property. We use these materials solely to deliver your contracted services. Website Content: General website interactions (comments, reviews, testimonials) may be used for promotional purposes with appropriate attribution. Work Product Ownership: Ownership and usage rights for content we create are specified in your individual service agreement.

INTELLECTUAL PROPERTY

The website and its content and all Products, including but not limited to videos, coursework, training modules, photographs, sound recordings, images, digital content, material available as a free download, software, text, graphics and other material, are owned or licensed by the Company and are protected by copyright, trademarks (whether registered or unregistered), design rights, database rights and all other intellectual property rights afforded to us (“Intellectual Property”).

While you may view and have access to our Intellectual Property for your own personal and non-commercial use, you agree to abide by the following:

• Our Intellectual Property must be kept intact with the proper copyright and other intellectual property notices; and
• You may not reproduce, resell, distribute, publicly perform, create derivative works, translate, transmit, post, republish, exploit, copy or otherwise use our Intellectual Property for any commercial or non-personal use, unless you have received explicit written consent from us to do so.

It is in our sole discretion to give written consent for you to reproduce, resell, distribute, publicly perform, create derivative works, translate, transmit, post, republish, copy or otherwise use our Intellectual Property.  If you have any questions, please contact us using the contact information provided below.

WARRANTIES

Service Warranties: All warranties related to our book writing and content services are detailed in your individual service agreement, including quality standards, delivery commitments, and revision guarantees. Website Use: This website is provided “as is” for informational purposes. We make no warranties regarding website functionality or availability. Some jurisdictions may not permit certain warranty exclusions.

LIMITATION OF LIABILITY

Website: We are not responsible for technical issues, website downtime, or damages from general website use. Services: For contracted writing and content services, our liability is limited to the amount you paid for the specific project. We are not liable for indirect damages or lost business opportunities. We remain fully responsible for delivering the services outlined in your agreement and cannot limit liability for intentional misconduct or gross negligence.

INDEMNIFICATION

You agree to hold us harmless from claims that arise from: – Your misuse of content we deliver to you – False information you provide that we use in your project – Your breach of our agreed terms We remain responsible for our own work quality and delivery commitments as outlined in your service agreement.

FEES

When you purchase any Product through this website, you are responsible for all applicable fees and taxes.  It is your responsibility to provide complete, accurate and up-to-date billing and credit card information.  If you are on a payment plan or recurring payment, it is your responsibility to keep an up-to-date payment method with us.  If your payment method is declined or expired, you hereby agree to pay all applicable fees and taxes due upon demand.  You also agree to pay all costs of collection, including but not limited to attorney’s fees, on any outstanding balance.

WEBSITE AVAILABILITY

Your access to the website or Products may be occasionally restricted, such as when we need to make repairs or are introducing new features.  Your access to the website or Products may also become permanently disabled, such as if we decide to terminate the operation of the website or Products.  We cannot guarantee that you will have continuous access to the website or Products.

REFUNDS

Refund terms for our book writing and content services are specified in the individual service agreement for each project. Please refer to your signed contract for specific refund conditions, timelines, and procedures applicable to your project.

For questions about refunds or to request a refund, contact us at contact@isleflow.com with reference to your service agreement.

GOVERNING LAW

All matters relating to or arising out of this Agreement shall be governed by and construed and interpreted under the laws of Canada, without regard to conflicts of laws principles that would require the application of any other law.

BINDING ARBITRATION

In the event that either party asserts that there is a dispute arising out of or relating to this Agreement, such party shall first notify the other party in writing, specifying the nature of the dispute and scheduling a meeting to attempt to resolve the dispute. 

If no resolution is reached within thirty (30) calendar days of the delivery of the written notice, either party may then elect to exclusively and finally resolve the dispute by binding arbitration by filing a written notice of arbitration in accordance with this section under the subheading “Binding Arbitration” and the Rules of Conciliation and Arbitration of the International Chamber of Commerce applicable at the time of submission of the dispute to arbitration (the “ICC Rules”). 

Notwithstanding anything to the contrary in the ICC Rules, the following terms and conditions shall apply.

The arbitration shall be conducted by a panel of three (3) arbitrators.  Each party shall have the right to appoint one (1) arbitrator within fifteen (15) days following the delivery of the written notice of arbitration, and a third arbitrator shall be selected by those two (2) party-appointed arbitrators within thirty (30) days of the appointment of the two (2) party-appointed arbitrators.

The arbitration proceedings shall be held in Vancouver, Canada in the English language.

The parties shall equally bear the costs and fees of the arbitration, and each party shall bear its own cost for its own legal expenses.  The arbitrators shall apply the substantive law set forth in the section of this Agreement under the subheading “Governing Law”.  Any arbitration proceeding shall be conducted on a confidential basis.

The arbitrators shall specify the reason and basis for their decision, the reason for any damages awarded and the breakdown for such damages awarded, and the basis for any other remedy authorized under this Agreement, including but not limited to injunctive relief or specific performance.  For the avoidance of doubt, nothing in this Agreement shall prevent us from seeking injunctive or other equitable relief.

The decision of the arbitrators shall be considered as a final and binding resolution of the dispute, shall be final and binding on the parties, and shall not be subject to appeal or reexamination.  The award of the arbitrators may be entered as a judgment and enforced by any court of competent jurisdiction.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE TO WAIVE YOUR RIGHT TO TRIAL BY JURY IN ANY PROCEEDINGS, ACTION OR COUNTERCLAIM. 

INJUNCTIVE OR OTHER EQUITABLE RELIEF

We may seek injunctive or other equitable relief that is necessary to protect our rights and intellectual property.  All actions or proceedings related to this Agreement that are not subject to binding arbitration will be brought solely in the courts of Canada.  You hereby unconditionally and irrevocably consent to the personal and subject matter jurisdiction of those courts for purposes of any such action.

CLASS ACTION WAIVER

You agree that any dispute arising out of or relating to this Agreement shall be solely between you and the Company. 

YOU AGREE TO WAIVE THE RIGHT TO LITIGATE IN COURT OR ARBITRATE ANY CLAIM OR DISPUTE AS A CLASS ACTION.  YOU AGREE THAT YOU WILL ONLY MAKE CLAIMS AGAINST US IN YOUR INDIVIDUAL CAPACITY, AND CANNOT MAKE CLAIMS AGAINST US AS A MEMBER OF A CLASS OR AS A REPRESENTATIVE.

ENTIRE AGREEMENT

This Agreement, the Privacy Policy and Disclaimer contain the entire agreement between you and the Company with respect to the subject matter hereof and thereof and supersede all prior agreements and undertakings, both written and oral, with respect thereto.

TERMINATION OF AGREEMENT

Website Use: We may terminate access to this website for violations of these terms, with notice when practicable.

Service Contracts: Active projects may only be terminated according to the specific terms outlined in your signed service agreement, which will detail notice requirements, deliverable handovers, and any applicable fees.

We reserve the right to cease business operations with appropriate notice to active clients.

SEVERABILITY

If any term or other provision of this Agreement is held to be invalid, prohibited or unenforceable under applicable law, the other provisions of this Agreement will remain in full force and effect.

MISCELLANEOUS

Our failure to act on or delay in exercising any privilege, power or right under this Agreement will not operate as a waiver of such privilege, power or right, and no single or partial exercise of any such privilege, power or right will preclude any other or further exercise of such privilege, power or right or the exercise of any other privilege, power or right.

Subheadings in this Agreement are used for convenience of reference only and in no way define, describe, limit or extend the scope of this Agreement or the intent of any of its provisions.  They shall not be considered in construing or interpreting this Agreement.

The terms and conditions of this Agreement shall inure to the benefit of and be binding upon the successors, heirs, executors, administrators, legal representatives and assigns of the Company.  Nothing in this Agreement, express or implied, is intended to confer upon any party other than the Company or our successors, heirs, executors, administrators, legal representatives and assigns, any rights, remedies, obligations or liabilities under this Agreement.  You may not assign any of your rights or transfer any obligations under this Agreement to any other person.

If any action at law or in equity is necessary to enforce or interpret the terms of this Agreement, the prevailing party shall be entitled to reasonable attorneys’ fees, costs and disbursements in addition to any other relief to which such party may be entitled.

HOW TO CONTACT US

If you have any questions, please contact us using the information below.

• By email: contact@isleflow.com